Full marks6/6
A device driver is software that lets the operating system communicate with a peripheral such as a graphics tablet. When an artist connects a tablet, the operating system loads the driver into memory so that it can send instructions to the tablet and receive the pen movements back. Each make and model of tablet has its own set of commands, so the drivers already installed for the studio's older tablets will not work with the new model, and the operating system will not have a driver built in for a brand new device. Because the tablets are a new model, the supplier provides a driver on a disc or as a download, and it must be installed on every computer before an artist can use a tablet. The studio may also need to update the operating system so that it recognises the new model, and install updated drivers later if faults are found. If the correct driver is not installed, the operating system cannot control the tablet, so the pen will not work.
Why: Level 3: defines a driver and explains the operating system's role in loading and using it (AO1), explains why the driver is specific to the make and model and applies this to the studio's older tablets (AO1/AO2), and gives the installation, operating system update, later driver updates and the consequence of a missing driver, all applied to the studio in a sustained line of reasoning.
Some marks2/6
A device driver is a program that controls the graphics tablet. The new tablets are a different model, so the computers may not have the right driver. The studio needs to install the driver that comes with the tablet before the artist can use it.
Why: Level 1 upper: a basic definition, a brief unexplained point that the new model may not have the right driver, and the point that the supplied driver must be installed. Nothing explains why a driver is specific to a device (different commands, make and model) or how the operating system uses the driver, so the points stay independent with little linkage and are limited to Level 1 by the guidance.
Some marks1/6
A device driver is a program that makes the tablet work. All drivers are already built into the operating system, so the studio does not need to install anything for the new tablets.
Why: 1 mark: a basic statement that a driver is a program that controls the device. The claim that all drivers are already built in is a misconception named in the do-not-accept guidance, so it gains no credit for what must happen before the new tablets can be used.