Full marks6/6
The report was lost because it was being held in RAM, which is volatile memory. RAM only keeps its contents while the computer has power. When the power cut happened, the laptop turned off and everything in RAM was lost, including the unsaved report. RAM is different from secondary storage because secondary storage is non-volatile and keeps data permanently even when the power is off. For example, the hard drive would still contain the report if it had been saved. RAM is also much faster than secondary storage and is used for programs and data currently in use. To prevent this in future, the employee should save the report regularly to the hard drive or use autosave. They could also save to cloud storage, which saves automatically, or use a UPS to keep the laptop running during a power cut.
Why: Comprehensive understanding of RAM volatility, clear contrast with non-volatile secondary storage, and well-linked prevention methods applied to the employee's situation.
Some marks4/6
The report was lost because it was in RAM. RAM is temporary memory and it loses data when the power goes off. Secondary storage is permanent, so if the employee had saved the report it would still be there. RAM is faster than secondary storage. To prevent it, they should save their work.
Why: Adequate understanding shown through the volatility of RAM and the difference from permanent secondary storage, but the answer lacks detail about why the report was specifically lost and gives only a brief prevention method.
No marks0/6
The report was lost from the hard drive because the power cut erased it. RAM is permanent storage, so the report should have been saved there. The employee should buy more RAM to stop this happening again.
Why: No creditworthy points. The answer wrongly says the report was lost from the hard drive and that RAM is permanent storage, and it suggests more RAM will prevent power-loss data loss. These are misconceptions.