Revision notes
Making Operational Decisions
How businesses produce goods and services, work with suppliers, manage quality and look after customers through the sales process.
- Section 1Business operationsBusiness operationsJob productionBatch productionFlow productionProductivity7 notes 9 min readStart reading
- Section 2Working with suppliersStockStock controlBar gate stock graphsResponding to stock problemsJust in time (JIT)8 notes 15 min readStart reading
- Section 3Managing qualityQuality and customer expectationsConsistent qualityQuality and competitive advantageQuality controlQuality assurance7 notes 13 min readStart reading
- Section 4The sales processThe sales processProduct knowledgeSpeed and efficiency of serviceCustomer engagementCustomer feedback9 notes 14 min readStart reading