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Client requirements and audience

Audience Segmentation

The target audience is the particular group of people a media product is aimed at, not everyone who might see it. Audience segmentation divides a broad audience into smaller groups with shared characteristics. The eight categories cover age and gender; occupation and income; education and location; and interests and lifestyle.

Segmentation categories

CategoryGroups people byExample group
Ageage band or life stageteenagers preparing for GCSE exams
Gendergender characteristics or gender identitya women's walking group
Occupationjob, work role or employment statusnurses working night shifts
Incomeearning level, disposable income or ability to payhouseholds with little spare money
Educationeducational level, qualifications or current studyadult learners returning to study
Locationwhere people live, work or spend timecommuters in a large city
Interestshobbies, activities or topics people care aboutamateur birdwatchers
Lifestylehabits, values and ways of livingpeople who batch-cook meals at the weekend

Combining categories

You can combine categories to define a more precise target audience. For example, a weekend climbing course aimed at students aged 18 to 25 who already climb indoors combines age, education and interests. This is sharper than saying 'people who like sport'.

Why it helps

Segmenting an audience helps a product focus on a particular group rather than trying to appeal to everyone. A product aimed at everyone often ends up bland and suits nobody well. Segmentation helps planning, design and production decisions about content, style, tone and media choices. A money-saving guide for young adults on low incomes might use short videos, plain wording and social media; the same topic for retired people might use larger print and a leaflet in a library. Each choice fits the group's characteristics.

Practise this