Remote working

Technology has changed ways of working by enabling automation, such as machines completing repetitive tasks, faster communication, flexible working and collaboration across locations. Remote working means employees work away from the workplace, using technology such as laptops, cloud storage and video calls to stay connected. For example, a small online bookseller might let its customer support team answer emails from home.

For the business

Remote working can lower office costs because fewer desks, rooms and utility bills are needed. It can also widen the labour pool, since people who live too far away to commute can still be hired, and flexible arrangements may help retain staff.

But there are drawbacks. Communication can be harder when quick questions are not answered face to face, and teamwork and creativity may suffer because people do not share ideas spontaneously. Supervision may be reduced, so managers must rely on targets and check-ins, and some staff may feel isolated. The business may need to pay for equipment such as laptops, and for security software. Productivity can also fall if home distractions or poor internet get in the way.

For employees

As an employee, you can benefit from flexibility and from reduced commuting time and cost. However, remote working can cause isolation and blur work-life boundaries, making it hard to switch off when the workplace is also the kitchen table.

The impact depends on the business, the job role and how well the technology is managed. A data-entry role may suit remote work, while a team that plans advertising campaigns may need regular video meetings and shared online boards to keep ideas flowing.