Blurring of Social and Business Boundaries
A social media advertising campaign is a paid set of adverts placed in social feeds, so they appear between people's personal posts. Businesses use social media in this way because they can set the campaign up themselves, choose who sees it and change it quickly if it is not working.
| Purpose | What the advert aims to achieve |
|---|---|
| Brand awareness | More people recognise the business |
| Reach | The advert is shown to as many different people as possible |
| Traffic | Clicks through to the business website |
| Engagement | Likes, comments and shares on the post |
| App installs | People download the business app |
| Video views | People watch the video advert |
| Messages | People contact the business directly |
| Conversions | A sale, booking or sign-up is completed |
| Catalogue sales | People buy products from the business's online catalogue |
| Store visits | People go to the physical shop |
| Lead generation | Contact details are collected from possible future customers |
A single campaign can use several purposes in turn: a trampoline park might run a video to build awareness, then a booking link to create conversions, then a form for a taster session to generate leads.
Analytics and trends show the business the demographics of the people who responded, such as their age, gender and location, and which adverts gained the most likes, comments and shares. Comparing an image with a video, for example, shows which earned more engagement, so the next campaign's budget goes on the format that worked.
Pearson BTEC Digital Information Technology · Blurring of social and business boundaries