2.3.1 Business operations - Word Drop

Business operations produce physical goods and provide non-physical ______. Their purpose is to satisfy customer needs and ______. A good is tangible and can be owned, but a service is used and not ______.

Businesses choose between job, batch and ______ production. Job production makes a one-off product for a specific customer. Batch production makes groups of similar goods using the same machinery. Flow production continuously mass-produces identical items on an assembly line. Job production can be motivating because tasks vary, but output per worker is low, so ______ is lower. Higher productivity helps a business keep costs down, which can allow more ______ prices.

Technology, such as ______ and robotics, affects production. It can raise productivity and reduce ______. Automation can produce goods to a consistent ______ with less human error. Technology also increases ______, so a business can switch tasks quickly. However, businesses must balance these benefits against the high cost of buying and maintaining the technology.