2.3.1 Business operations - Crossword

Clues

1. A method of making a one-off item to meet the needs of a specific customer. (13)
2. Manufacturing groups of similar items using the same machinery, then resetting for a different group. (15)
3. Continuous mass manufacturing of identical items on an assembly line. (14)
4. The amount of output produced by each worker in a given period of time. (12)
5. The use of technology to control production processes without human intervention. (10)
6. The use of programmable machines to carry out tasks in manufacturing. (8)
7. The ability of a business to change quickly from one task to another. (11)
8. The standard of a product or service, judged by how consistent it is. (7)
9. The expenses incurred in producing goods or providing services. (5)
10. Physical, tangible items made by a business that a customer pays for and owns. (5)
11. Non-physical activities provided to customers, which are paid for and used but not owned. (8)
12. Materials spoiled or lost during production, which add to a business's costs. (7)