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1.2.1 Customer needs - Match-up

Match-up definitions and answers with key terms and examples. Press submit to check your answers.

Customer
Target customers
Customer needs
Price
Value for money
Quality
Choice
Convenience
Meeting customer needs


Answers
Main requirements customers want: price, quality, choice, and convenience.
Perception of getting good quality relative to the price paid.
How easy it is for customers to obtain or use a product.
Person or business that buys and uses a product or service.
Specific group of customers a business aims its products or services at.
Perceived standard of a product or service; subjective to customers.
Amount a customer is willing to pay, matching market expectations.
Identifying and meeting needs helps generate sales, growth, and survival.
Range of options; right amount helps sales, too much can confuse customers.
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