Answers
Rules agreed by key organisations in a profession, not enforceable by law but setting expected behaviour.
The gap between those who can use online technology and those who cannot, due to cost or location.
Ensuring everyone can use information and services regardless of disability, age, gender or background.
Personal traits, such as age, disability or race, that the law protects from unfair treatment.
Specialist hardware or software that helps people with disabilities use computer systems more easily.
Laws created by government that organisations must follow, enforceable with penalties such as fines or imprisonment.
Treating someone unfairly because of personal traits such as age, disability or race.
UK law that requires organisations to treat people fairly and provide services and information to everyone.
Agreed ways of working, often developed over time, that are recommended best practice but not legally enforced.
An organisation where all staff feel valued and respected, with support provided to meet individual needs.