What is the name for a scheduling tool that shows the appointments and meetings of every team member so that a time when everyone is free can be found?
Shared calendar
What is meant by 'live chat'?
A communication tool that lets staff send short messages that are answered straight away
What is meant by 'version control'?
A system that keeps old copies of a document so the newest version is used
What is meant by 'video conferencing'?
A communication tool that lets staff in different locations hold a meeting by sound and video
What is meant by project planning software?
Software that breaks a project into tasks, sets deadlines and gives tasks to staff
What is meant by screen sharing in a video conference?
Everyone in the meeting can see the same document or application
In a messaging app, what does a colleague's status show?
Whether they are online, busy or away
In a modern team, what is the main purpose of collaboration tools?
To allow staff to work together and share information and files
Two team members edit the same shared document at the same time. Why does this benefit the team?
Everyone works on a single current version of the document
A team member needs an answer to a quick question from a colleague in another office and does not want to wait for an email reply. Which tool is most suitable?
Instant messaging
A project manager wants to see the start and finish date of every task in a project and how the tasks overlap. Which type of tool should they use?
A project Gantt chart
A team leader invites five colleagues to a meeting using a shared calendar. One colleague cannot attend at that time. What can that colleague do?
Decline the invitation and suggest a different time
A company has staff working in offices in three different countries. Why is video conferencing useful for their team meetings?
Staff can join the meeting without travelling to one location
Work on one task in a team's online project plan is delayed by two days. How does the planning software help the team?
It updates the plan and lets staff know about the change
Staff at a company use a cloud service to store the files they work on together. Why does this help staff who work both at home and in the office?
They can open the same files from any device with an internet connection
A company gives all of its staff an instant messaging tool. Which is a drawback of this for the company?
Staff may waste time on social chat instead of work
A team holds a weekly video conference with a colleague overseas who has a slow internet connection. What problem is the team most likely to have?
The sound and picture may be poor or break up
A manager wants to check how much of a project has been completed without interrupting the team. How can planning software help?
The progress of each task can be seen on the shared plan
A team keeps missing the deadlines for its tasks. How can a shared calendar help?
Reminders can be set so staff are warned before each deadline
A team holds a progress review at 9am every Monday. How can the shared calendar save the organiser time when arranging these meetings?
The meeting can be set to repeat each week
What is meant by 'stakeholder'?
A person or group with an interest or concern in an organisation
Which term describes a feature on a website where a customer exchanges typed messages with support staff in real time?
Live chat
Which term describes an online meeting where people in different locations can see and hear each other at the same time?
Videoconferencing
What is meant by 'pay-per-click'?
A way of advertising where the organisation is charged each time a user clicks on its advert
Which term describes adverts that are shown only to users who match a chosen profile, such as their age, location or interests?
Targeted advertising
Which term describes a private message sent from one social media user to another that cannot be seen by other users?
Direct messaging
Which communication platform is a formal method that has taken over from letters because it is quicker and cheaper than post?
Email
Which platform lets a customer check stock levels and buy items online?
A website
An organisation needs to send a customer their order and payment details. Which channel is most appropriate?
A private email to that customer
Which information is most suitable for an organisation to share as a public status update on social media?
A price reduction on a product
Why does an organisation use analytics on its social media posts?
To see customer demographics and engagement
Which is a drawback for an organisation of advertising on social media?
Competitors can copy the organisation's ideas
A company needs to show a customer a detailed design during a meeting. Why is videoconferencing more suitable than a telephone call?
The design can be shared on screen
An organisation sends a report to a customer by email instead of printing and posting it. Why is this beneficial for the organisation?
Files can be sent as attachments without being printed or posted
A company pays a well-known social media user to post videos about its products because their followers trust their opinion. Why is this useful for the company?
It builds trust with customers and creates brand awareness
An organisation wants to find out which new services its customers would like it to offer. Which social media feature should it use?
A poll or survey post
An organisation receives a lot of negative comments about its service on its social media posts. Why is this a drawback?
Other users can see the comments and its reputation may suffer
A small company finds that advertising on social media takes up a lot of its staff's time. Why is this?
Staff have to post regularly and reply to comments and questions
An organisation pays for adverts on a social media platform, but many of its target customers never see them. Which is the most likely reason?
The platform's algorithm decides which users are shown each advert
Why can an organisation's website help it to reach more customers than a shop alone?
It is available at any time to anyone with internet access
A customer reads an email from an organisation and thinks it is rude, even though the organisation did not mean it that way. Which drawback of email does this show?
The tone of a message can be misunderstood
Which term describes the practice of valuing everyone and making sure nobody is left out, whatever their background or ability?
Inclusivity
What is meant by 'accessibility'?
Methods of enabling more people to be included in using a system
Which term describes a short written description of an image that a screen reader can read out?
Alt text
What is meant by a zoom feature on a website?
It makes the text and images on a page bigger
What is meant by 'flexible working hours'?
Staff choose the times they start and finish work to fit around other commitments
Which accessibility feature lets a user enter information into an online form by speaking it aloud?
Voice data entry
Which website feature lets a user read the content in their own language?
Language options
Which term describes giving all staff the same chances at work, for example in hiring, promotion and pay reviews?
Equal opportunities
A team is choosing colours for an online form. Which choice best supports users with visual needs?
Strong contrast between the text and the background
A company wants the text on its website to be easy to read. Which font choice is most suitable?
A plain readable font such as sans serif
A user who cannot read text easily needs the words on a web page read out. Which feature supports this?
Text to speech that reads the page content aloud
An employee cannot use a mouse because of a motor need. Which feature of a booking form helps them?
Allowing the form to be completed using only the keyboard
Users of a website keep getting lost when they move from page to page. Which layout change would help them most?
The same menu in the same place on each page
A company puts its staff training videos on its website. Which feature makes the videos accessible to staff with hearing needs?
Subtitles that show the spoken words on screen
An employee is recovering from an operation and cannot travel to the office. Which change to their working arrangements helps them stay in their job?
Allowing them to work from home
The text on a council website is written in long sentences and technical language that many users find hard to follow. Which change would make the site more inclusive?
Rewrite the text using simple everyday language
A user with a cognitive need finds it hard to spell words correctly when typing into an online form. Which feature would help them?
A spell check that suggests the correct spelling
Users often leave an online booking form part-finished because they are unsure what to enter. Which change would help them complete it?
Adding clear instructions on how to complete the form
A member of staff can only manage part-time hours after an operation. Which arrangement allows them to return to their job?
Splitting the role between two members of staff
A user wants the text to appear larger in every program on their laptop, not just on web pages. What should they change?
The font size setting on their device
Which term describes the physical and organisational structures and facilities that are needed for the operation of a business?
Infrastructure
What is meant by a web-based platform?
Software that is used online and can be accessed from any location
Which term describes staff working together on the same tasks and sharing ideas and responsibility?
Collaboration
What is meant by remote working?
Staff carry out their work away from the organisation's premises, often from home
Which term describes hardware or software that is chosen to remove barriers for staff with additional needs?
Assistive technology
What is meant by accessibility in the workplace?
Removing barriers so that systems can be used by everyone
A company gives its managers laptops and mobile phones to use while travelling. Which is a drawback for the company?
There are high set up costs and ongoing contract charges
A company moves its software from local installation to a web-based platform. Which effect might this have?
It may slow down when demand on the server is high
An organisation stores all of its files on a web-based platform. What is the main risk of this?
Staff cannot reach the files if the connection fails
Why does storing a database as distributed data make it harder for a hacker to steal?
The data is split across servers so all parts are needed
A retailer's website allows orders to be placed at any time of day. Which is a benefit for the organisation?
The organisation can reach customers across a wider area
A company asks all of its staff to work from home. Which is a benefit for the company?
It saves money as there is no need to pay for offices
A company wants its workplace to be more inclusive for staff with additional needs. Which action would help?
Buying specialist equipment to meet each staff member's needs
An online shop collects data about which pages its customers visit and where they live. Which benefit does this give the organisation?
It can decide which products to sell and when
A fire destroys the servers in one of a company's offices. Which approach would let the company carry on working with its data?
Storing dispersed copies of the data in several locations
A team uses an online workspace to work on the same project at the same time. Which is a benefit for the organisation?
Work can be shared out so tasks are finished more quickly
Which action would make an organisation more inclusive without using technology?
Involving staff in the decisions that affect them
All of a company's staff work from home. Which is a drawback for the company?
Managers find it harder to check on staff progress
A company employs staff from many different countries, religions and age groups. What is a benefit for the company?
Staff bring a wider range of skills and ideas
Which term describes carrying out your job from home instead of travelling to an office?
Remote working
What is meant by 'flexible working'?
A way of working that gives an employee some choice over their working hours or the place they work from
What is the name for the feeling of being alone and without company, even when you can keep in contact with people using a device or app?
Loneliness
What is meant by 'separation from a stressful environment'?
Using technology such as games, videos or music to remove yourself from a situation that is causing you stress
What is the name for the benefit of feeling in charge of your personal and working life because you know where you need to be and when?
Control of your own schedule
What is meant by 'less commuting'?
Spending less time travelling to and between workplaces because work can be done from home or meetings can be held online
A designer chooses which hours she works, which device she uses and which office she works from. What does this show about modern technology?
It gives workers a choice of working style
Samia uses technology to change her working hours so that she can collect her children from school. Which benefit does this show?
Her schedule can be adjusted to fit her family's needs
Priya looks up how to complete a task on reliable websites and feels sure that she can do it. Which benefit does this show?
More self-confidence
Dev does his job from home every day and rarely speaks to anyone. Which effect on his mental wellbeing is most likely?
He may become isolated and depressed
Nadia's manager sends her work messages late at night and at weekends, so she feels she can never switch off. Which drawback does this show?
Other people can be too intrusive
When Aisha is worried about a problem at work, she messages a friend and feels much better. Which benefit does this show?
Contact with others
Piotr works from home and cannot ask his team what they think of his work. He has started to doubt whether his work is good enough. Which drawback does this show?
A lack of confidence
Tomas works from home and says he feels calm and more in control of his day. His colleague does the same job from home and says she feels lonely. What does this show about modern technology?
It can affect different individuals in different ways
What is meant by 'world teams'?
Teams whose members can work together from different countries
Which term describes a team that includes people from a range of different countries, cultures and religions?
Multicultural
What is meant by 'inclusivity' in a modern team?
Meeting the needs of every team member so that all can take part
Which term describes a team or service that is available at all times, every day of the year?
24/7/365
What is meant by team flexibility?
Team members are not tied to one location, time zone or type of contract
Which term describes staff who are employed only when the company needs them and who have no guaranteed regular hours?
Casual staff
Which term describes a self employed worker who is paid for a particular piece of work?
Freelance
A support team has staff in three different time zones. Which benefit does this give the company?
Customers can get help at any time of day
What is a benefit of building a multicultural team?
A wider range of ideas and more creativity
A team member has a visual impairment and needs to work on the same documents as colleagues. Which technology allows this?
Software that reads the text aloud to the user
A company moves all of its staff from an office to working from home. Which is a benefit to the company?
It saves money on office space and utilities
A company hires casual staff to cover busy periods instead of taking on more permanent employees. Why does this suit the company?
It only pays casual staff when work is available
A company employs team members who are based in several different countries. Which of these is a benefit of this way of working?
The company can recruit staff with skills it cannot find locally
A team member who is deaf joins an online team meeting. Which feature of the meeting software helps them follow the discussion?
Live subtitles that turn speech into text
A new team member uses a wheelchair. Which change to the workplace makes the team more inclusive?
Installing a ramp and widening the doorways
A company wants team members in four different countries to discuss a project together at the same time. Which technology makes this possible?