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Qualifications Edexcel GCSE Business 2.5 Making human resource decisions

2.5.4 Motivation

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Which term describes a payment made to an employee based on a percentage of the value of the products they sell?
Commission
What is meant by 'autonomy'?
Giving an employee the freedom to make decisions about how they reach a goal
Which term describes a benefit of employment given by an employer that is not in the form of money, such as a company car or medical insurance?
Fringe benefit
What is meant by 'job rotation'?
Moving workers regularly around the business so that they work in different departments or on different tasks
What is motivation best described as?
The factors that stimulate a desire to work towards a goal
Why does a good reputation as an employer help a business to attract new staff?
It encourages more people to apply when a vacancy is advertised
Employees at a bakery become more motivated and produce more bread during each shift. What is the likely benefit to the bakery?
Its average cost per loaf falls
A restaurant keeps losing experienced chefs to rival businesses. What is the most likely result for the restaurant?
It will spend more on recruiting and training new chefs
What does remuneration mean?
The financial payment an employee receives for their work
What is the difference between a salary and a wage?
A salary is an annual amount and a wage varies with hours worked
A car salesperson is paid a low basic wage plus commission. What is a disadvantage of this for the salesperson?
Their income can fall sharply in a month when sales are low
How can offering fringe benefits such as a company car help to motivate employees?
Staff feel valued and are more likely to stay with the business
Why is promotion an example of a financial method of motivation?
A higher level job usually comes with a higher salary
What is a disadvantage to a business of using bonuses to motivate staff?
Employees may concentrate on the target and neglect their other duties
How can job rotation motivate employees?
It gives them variety by moving them between different tasks
What is job enrichment?
Giving employees greater challenge and responsibility in their work
A manager sets a team a target for cutting waste but lets the team decide how to achieve it. Which method of motivation is being used?
Autonomy
Which term describes an additional payment made to an employee for achieving a target or performing well?
Bonus
What is a disadvantage to a business of motivating staff with fringe benefits such as company cars and medical insurance?
They add to the business's costs
What is a disadvantage to a business of giving its employees autonomy?
Employees may make poor decisions
A charity has very little money to spend on motivating its staff. Which method is most suitable for it to use?
Giving staff more autonomy over their work
Why might a business pay its sales staff commission?
It encourages staff to sell more
What is a disadvantage to a business of using job rotation to motivate staff?
Productivity can fall while staff learn a new role