Which term describes a casual way of learning that has no defined goals or outcomes and is often unplanned, such as observing colleagues or being given advice?
Informal training
What is meant by 'self-learning'?
Learning on the job by trial and error or independent study
Which term describes identifying particular goals to be achieved within a timeframe?
Target setting
What is meant by a 'performance review'?
A regular evaluation of an employee's job performance and contribution
Which term describes an organised way of delivering information and skills, often paid for by the business, which may lead to a recognised qualification?
Formal training
What is meant by 'ongoing training'?
Training that enables employees to regularly update their knowledge and skills
A new employee is shown how to use the till by an experienced colleague who gives advice as they work. Which type of training is this?
Informal training
Why should a business provide ongoing training for all of its employees?
It keeps their knowledge and skills up to date
What is the purpose of a performance review?
To evaluate an employee's job performance and contribution
How can training and development help employees to achieve the targets set for them?
It gives them the skills and knowledge to do the work
Why does investing in an employee's training and development motivate them?
It makes them feel valued by the business
How does training and development help a business to retain its employees?
Employees feel empowered and more loyal to the business
In which situation would a business most likely need to retrain its existing employees?
New technology is introduced into the production process
What is meant by training staff?
Equipping employees with knowledge and skills for their job
What is meant by developing staff?
Improving an employee's skills and future potential
A marketing assistant completes an online course at home in the evenings to learn new software. Which type of training is this?
Self-learning
Why can target setting improve a business's productivity and efficiency?
It gives employees clear goals
What can a performance review help an employee to do?
Identify new targets and training needs
Why might a business retrain existing employees rather than recruit new staff when new technology is introduced?
It keeps employees who already know the business
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