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2.3.3 Managing quality - Quiz

1. Which term describes a good or service that is fit for purpose and meets the needs of a particular customer?

Competitive advantage
Quality assurance
Quality
Quality control

2. What is meant by 'quality control'?

A business checking that the goods it has produced have been manufactured to the required standard
A business relying on customers to report faults only after they have bought the goods
A business making goods that are fit for purpose and meet the needs of each individual customer
A business using systems across the whole process to make sure production quality meets customer needs

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