Answers
Producing goods or services to the same standard every time.
A good or service that is fit for purpose and meets the needs of the customer.
Systems used throughout production to ensure output meets the required standard.
Checking completed goods or services to ensure they meet the required standard.
The view that people have of a business based on its past actions and behaviour.
The opinions that buyers give a business about the goods or services they have received.
The features that people believe a good or service should have, which vary between individuals.
Someone who anonymously uses a service and reports back on the standard they experience.
A feature of a business that allows it to perform better than its rivals.
Managing expenses to reduce waste and increase profits.