Selecting cloud platforms and services - Crossword

Clues

1. The hardware and operating system used by a device to run software (8)
2. How well a cloud service works with all the different devices a user has (13)
3. How well data is protected and how much control the user has over it (8)
4. The range and number of tasks and features that a service provides (13)
5. A small portable device used by staff to check information while moving around (8)
6. The reliability and speed of a device's network link (12)
7. Describes information shown on a device the moment it changes on the central system (8)
8. Time spent teaching staff to use a handheld system they have not used before (8)
9. Staff working on the same files at the same time through a shared online service (13)
10. Describes a service where users can be added or removed as a business changes size (8)
11. Work such as fixing faults done by the provider, so fewer IT staff are needed (11)
12. A separate copy of data that can be restored if the original is lost (6)