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Communication with Stakeholders - Quiz

1. What is meant by 'stakeholder'?

A person who owns shares in a company and receives a share of its profits
A person or group with an interest or concern in an organisation
A person or business that sells rival goods or services to the same customers
A person or business that provides goods or services to a company

2. Which term describes a feature on a website where a customer exchanges typed messages with support staff in real time?

Email
Live chat
Direct messaging
Voice communication

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