Communication with Stakeholders - Crossword

Clues

1. A person or group with an interest or concern in an organisation. (11)
2. Communication platform that allows relaxed two-way contact between an organisation and its customers. (11)
3. Formal method of communication that replaced letters and is quicker and cheaper than post. (5)
4. Platform that provides product information, prices and special offers online. (7)
5. Private platform often used for technical support and customer service. (8)
6. Data that shows customer demographics and which promotions get the most engagement. (9)
7. Private communication channel used for confidential conversations between staff. (13)
8. Paid promotion shown to specific people based on their interests or demographics. (14)
9. Voice communication method for meetings that needs no specialist equipment and relies on speech only. (9)
10. Online meeting where people can see each other as well as hear each other. (9)