1. What is e-commerce?
Educational computing software used to train staff
Buying and selling goods or services using the internet
Electronic mail communication using the internet
Engineering computer models used to develop products
2. How has social media changed the way businesses interact with customers?
Decreased the need for advertising because customers are more brand aware
Allows businesses to engage directly with customers and gather feedback
Made it more difficult to reach a wide audience
Eliminated the need for physical stores because they all just shop online
