Answers
May encounter resistance to change and adoption from staff
Improves business infrastructure
Can lead to information overload and management challenges
Facilitates communication with mobile devices and web-based platforms
Enhances data security with distributed data storage methods
Can be intrusive, affecting work/life balance with always-on communication
Incurs high initial setup and ongoing maintenance costs
May face challenges with internet dependency for web-based platforms
Allows for global market access through online distribution
Enables access to files and information anywhere
Might increase competition and pressure on pricing and service offerings
Improves collaboration and project management with digital tools
Can result in depersonalisation of customer interactions
Supports faster and more efficient communication
Provides cost-effective marketing and customer engagement options
Potentially diminishes local physical market presence
Offers flexible working environments and remote working capabilities
Exposes organisations to security risks with dispersed/distributed data
Requires continuous training and updates for new technologies
Enhances customer service and accessibility with interactive platforms and kiosks
