Answers
Supports faster and more efficient communication
Offers flexible working environments and remote working capabilities
Enables access to files and information anywhere
Facilitates communication with mobile devices and web-based platforms
Allows for global market access through online distribution
May encounter resistance to change and adoption from staff
Can be intrusive, affecting work/life balance with always-on communication
Exposes organisations to security risks with dispersed/distributed data
Enhances data security with distributed data storage methods
Might increase competition and pressure on pricing and service offerings
Potentially diminishes local physical market presence
Provides cost-effective marketing and customer engagement options
Can result in depersonalisation of customer interactions
Enhances customer service and accessibility with interactive platforms and kiosks
May face challenges with internet dependency for web-based platforms
Can lead to information overload and management challenges
Incurs high initial setup and ongoing maintenance costs
Improves business infrastructure
Requires continuous training and updates for new technologies
Improves collaboration and project management with digital tools