Answers
Can result in depersonalisation of customer interactions
Might increase competition and pressure on pricing and service offerings
Can be intrusive, affecting work/life balance with always-on communication
Improves collaboration and project management with digital tools
Exposes organisations to security risks with dispersed/distributed data
Enables access to files and information anywhere
Potentially diminishes local physical market presence
Supports faster and more efficient communication
Offers flexible working environments and remote working capabilities
May face challenges with internet dependency for web-based platforms
May encounter resistance to change and adoption from staff
Allows for global market access through online distribution
Enhances data security with distributed data storage methods
Provides cost-effective marketing and customer engagement options
Incurs high initial setup and ongoing maintenance costs
Enhances customer service and accessibility with interactive platforms and kiosks
Improves business infrastructure
Facilitates communication with mobile devices and web-based platforms
Can lead to information overload and management challenges
Requires continuous training and updates for new technologies
