1. Which of the following does an organisational chart show?
The number of customers served each day
The levels of hierarchy in a business
The length of service of each employee
The level of profit made by each department
2. A large, complex business has many levels of hierarchy. What is a likely consequence of this structure?
Lines of communication are long, so change is slower
Decisions are made by managers at each local branch
Managers have a wide span of control over their teams
Employees have fewer chances to be promoted