1. What is e-commerce?
Buying and selling goods or services using the internet
Engineering computer models used to develop products
Educational computing software used to train staff
Electronic mail communication using the internet
2. How has social media changed the way businesses interact with customers?
Made it more difficult to reach a wide audience
Decreased the need for advertising because customers are more brand aware
Eliminated the need for physical stores because they all just shop online
Allows businesses to engage directly with customers and gather feedback